Australia Mail tracking
Australia Mail    61 3 8847 9980    61 3 8847 9045    61 3 8847 9980   

Aussie Post - tracking packages and shipments in Australia

Keep track of Australia Mail parcels and shipments with our free service! All you need to do to track your parcel, is to enter the tracking number, and then the service will keep track of your parcel’s location in real time.

How do I track my Australia Mail parcel with

  1. Find out the tracking number of your parcel;
  2. Enter the tracking number of your parcel in the field at the top of the page;
  3. Wait until the service checks the parcel data, it will not take long;
  4. View the search results and share them with your friends via social networking;
  5. If you enter your email address, we can notify you automatically of changes to the status of your parcel.

Australia Mail - Tracking number format

  • A# *** *** *** AU
  • C# *** *** *** AU
  • E# *** *** *** AU
  • L# *** *** *** AU
  • R# *** *** *** AU
  • S# *** *** *** AU
  • U# *** *** *** AU
  • V# *** *** *** AU
  • !!!! *** ***
  • !!!! *** *** **
  • 33!!! *** *** *
  • !!!! *** *** *** ***
  • R *** *** *** *** ***
  • 997001 *** *** *** ***
  • 997960 *** *** *** ***
  • 997963 *** *** *** ***
  • !!## *** *** ** EXP00001
  • !!!! *** *** *** *** *** **
  • 00010 *** *** *** *** *** **
  • 00030 *** *** *** *** *** **
  • 33!!! *** *** *** *** *** ***
  • 99701 *** *** *** *** *** ***
  • EBA00 *** *** *** *** *** ***
  • R *** *** *** *** *** *** *** ***
  • 99700160!!! *** *** *** *** *** ***
  • 99700193!!! *** *** *** *** *** ***
  • 99701665!!! *** *** *** *** *** ***
  • 019931265099999891!!! *** *** *** *** *** ***
  • 01993126509999989133!!! *** *** *** *** *** ***
  • 01993126509999989199!!! *** *** *** *** *** ***

# - letter; * - digit; ! - letter or digit

Where can I find my tracking number?

You can find your tracking number on the shipping confirmation page that you received after making an order website, there will be a “track package” link at the bottom. Clicking this will open up Australia Post Track and Trace system with all data available for viewing. Your parcel's reference number should appear here as well as any other relevant information such as current location or date/time of the last scan which refers to when was it seen by their scanning devices (if they've scanned it). If ever there is no update for more than 48 hours, please contact the customer service team so they may look into why not. 

If you've ordered more than one parcel, it's easy to get confused as they are labeled differently and the reference number is usually quite long and difficult to remember so better to write them down somewhere in case of any issues with tracking status updates. 

When tracking my item, what does 'product not trackable' or ‘item can’t be tracked’ mean?

When this message appears, it means that the tracking number you entered can’t be successfully tracked. This may be due to several reasons: 

  • The parcel wasn't sent with a trackable method or there is no tracking information available for the item in our system yet. 
  • A typo was made when entering your Tracking Number and/or Container ID etc., so please double-check these details before resubmitting them again. 

If all of these fields are correct but still show “product not trackable”, please contact Services Customers by phone or email.

Aussie Post tracking tells the number track ID invalid?

When you are trying to track a shipment, it is always important that the tracking ID presented by Australia Post works. If the number of your parcel’s identification does not work in their system, then there might be an issue with the package or its waybill. Please contact Services Customers by phone or email.

What ID can I use as proof of identity when I collect an item?

When you collect an item, Aussie Post will ask for an ID to verify your identity. You can use a driver's license or passport as proof of identity but if the name on this document does not match the details in our system, you won't be able to collect it without another form of identification (e.g., utility bill or bank statement). 

What happens if Australia post loses a parcel? Or the sender isn’t able to track it online?

Not only is this a frustrating situation for you, but also one that could potentially harm your business. 

When this happens, the best thing for a sender or receiver to do would be to contact the customer service department at Australia post right away. They should advise on what steps can be taken next and help resolve any issues as they arise quickly.

Most importantly, if something does not arrive when expected – it is always wise to keep your wits about you and take necessary precautions just in case there has been foul play involved with the loss of the parcel. This may mean taking photographs of records related to said package or having relevant information such as signatures from those who have accepted receipt available until items arrive safely again. In many cases, if no action is taken, you may need to file a claim for the loss of goods.

What days does Australia post deliver?

Australia Post delivers its packages and shipments six days a week. In most areas, the mail carrier will make deliveries on Mondays, Tuesdays, Wednesdays, Thursdays, Fridays, and Saturdays. Please keep in mind that this schedule is subject to change without prior notice from Australia Post so you may want to check your nearest post office or call Australia Post Customer Service for more details. 

How long does post take from the UK to Australia?

According to the Australia Post website, you can expect your package within six working days if it's posted from Britain. Keep in mind that this is an estimate and not a guarantee of arrival time. 

Standard International Shipping Australia

Standard International Shipping Australia Post offers a wide range of standard international shipping options, which are perfect for both individuals and businesses. The following services can be found in the ‘International Shipping’ section on their website: 

  • Standard International Express Post with e-delivery - provides secure online tracking to every destination around the world using signature upon delivery; 
  • International Air Freight Parcel (untracked) - ensures you receive your parcels within 35 days from dispatch date via economy air freight service; 
  • Global Priority Courier Service - allows customers to track up to 200 items if they have been delivered internationally or domestically. 

Those who want to send their parcels via Australia Post’s standard international services can take advantage of the ‘Calculate Shipping Fees’ option on their website. This will help you easily calculate shipping fees depending on weight and destination country for your package: simply enter its dimensions, shape, and quantity before choosing a service. 

There are also several other options available from this section which include estimated delivery timetables (including information about Customs procedures), as well as tracking label purchase process support. Additionally, if you would like to receive updates regarding your shipment during transit or would like some additional advice - representatives are always ready to assist with everything related to logistics. 


AU_StandardDelivery is an Australia Post Domestic delivery service that allows you to track your packages and shipments in real-time. 

Australia Post provides three types of delivery methods for AU_StandardDelivery which are: 

  • Standard Delivery - Consistently fast shipping times (Business days) at a lower cost than Express Parcel services; 
  • Express Delivery - Fastest domestic service **(overnight), but costs more than standard delivery; 
  • International Standard Delivery - Low-cost postage method which is only available for international standard shipments. 

This service comes at three different prices depending on the size of your package/item (s):

  • $11.00 per shipment;
  • $15.50 per shipment;
  • $23.20 per shipment.

There are two types of returns Australia Post provides with this service to help you stay organized and on top of all your deliveries: 

  • Returns Label - This allows you to return any parcels/items that didn't get delivered properly at no additional charge to yourself. 
  • Return Postage Label - This is a label that you can use to return any parcels/items from your own home. However, this does require payment of $11.00 per shipment which will be deducted from the original order total and returned to the customer before being refunded back onto their nominated credit card account or PayPal account (if selected).


AU_IntlEconomyShippingFromGC is a shipping option available only to Australian sellers that send items from Australia. This service has been developed by eBay and Australia Post to give all buyers easy access to affordable, reliable international delivery options for their orders.

The process of using this shipping method involves an additional fee applied at the time of listing your item on eBay. You will need to select 'Premium Shipping' as postage preference, which allows you also add some extras (handling charge or insurance) if required. Once selected during the listing, the buyer's checkout should include AU$20-30 extra handling/insurance charges depending on package size & weight.

Your order will then be delivered using Australia Post's International Economy service, and the tracking number you receive from eBay will allow access to a dedicated web portal that provides full shipment information as well as an estimated delivery date for your package.

Advantages AU_IntlEconomyShippingFromGC:

  • Delivery times are better than with standard international shipping options; typically takes up around 15 business days (may vary depending on destination);
  • An easy way out of delivering items via expensive express or priority mail services; which may cause problems if they get lost in transit due to high value or low weight;
  • Ships all over the world but are subject to duties & taxes when entering some countries Buyers must note: It is the seller's responsibility to list these items accurately. If an item is listed as a 'gift' or at a value below the actual price, it may be subject to import duties & taxes in certain countries.


AU_IntlEconomyTrackedNoSignature is a service from Australia Post to facilitate international tracking of shipments.

As you can see, there are three separate links in this shipment's notification email:

  • AU Tracking link.
  • International Economy Tracked No Signature link.
  • Printable Shipping Label link (this opens the printer-friendly version of the label). 

Australia Post Same Day

Australia Post Same Day service is available in selected areas of Australia. Australia's same-day deliveries mean that the order will be delivered on the next business working day after the posting date - normally this means if you placed an order before 12:00 PM then it should reach its destination within 24 hours including weekend days! This excludes public holidays and some rural areas which may take longer than expected. 

You will be offered several different Australia Post Same Day services available, depending on your location:

  • Metro Areas (Sydney NSW, Melbourne VIC, and more);
  • Regional areas of New South Wales & Victoria. 

For a complete list please visit the official page at Australia Post. You also will be offered same-day collections if you need to send items quickly from one place to another within the country. For Australia Post to be able in providing our service, you have allowed up to 30 minutes before their preferred pickup time window begins as drivers may run behind schedule occasionally plus, they will have enough time required to prepare your package(s). 

All packages are delivered by hand with signature confirmation so no exceptions ever! Drop-offs are also available on-demand for most pick-up services.

Drop off and collection hours: 

  • Monday - Friday 07:00 AM to 04:30 PM,
  • Saturday 08:00 AM to 03:30 PM (excluding public holidays).

Australia Courier Post

Australia Courier Post is one of the leading courier services in Australia. They have been serving for over a century and are home to thousands of satisfied clients who use their service on regular basis. If you want to send something from Sydney, Melbourne, or Brisbane there is almost no chance that your package will get lost during delivery by this company as they employ some world-class technology such as GPS tracking device which allows them to track every single parcel sent through their system.

Australia Express Post

The Express Post is Australia's most reliable postal service. It guarantees overnight delivery to any street address in metropolitan areas, and second-day deliveries within regional areas.

Australia Post makes every effort to deliver your letter or parcel on time because their success depends on it! Next-day delivery is available for letters up to 100 grams in metro locations, while larger items can be sent with two days' transit time. With this in mind, they want you as a customer to know that when you send mail through them – whether domestically or internationally – then you have access to one of the best services around. Their network works 24/365 so there should never be an instance where it won't go through.

The following shows how long it takes to send a letter with different weights:

  • letters up to 100g will be delivered in the next working day (Metro) while those above this weight;
  • up to 500g will need two days' transit time. 

These times are guaranteed by Australia Post so if your letter doesn't arrive on these specific dates then they'll compensate accordingly! 

The benefit of sending through them is that there's less chance of anything going wrong when compared to other carriers and couriers who don't have as substantial coverage. Sending via express post means more reliable delivery into someone else’s hands which works out better than not knowing where your package is.

Using the express post service is ideal for sending urgent documents to a client, or if you need something in your life by any means necessary! It also uses real-time tracking technology on every stage which keeps you updated about where your document currently stands at all times. There are several additional features such as notification SMS alerts and final delivery notifications in case someone has signed for your letter or parcel.

Australia Parcel Post

Australia Parcel Post is the main postal service provider in Australia. The company has been working since 1792 and is an official post office of the country. It provides a complete range of transport services.

Australia Parcel Post offers all types of parcels, including small ones for letters or items bought online by customers from local shops or large companies like Amazon. Additionally, there are also several delivery options available depending on whether you want your package to arrive at the home within the next hour, if it needs to be delivered even during weekends, etc. 

The only downside is that most people do not know how exactly do their parcels travel after leaving one's hands until they receive a notification about their arrival in another city via email or SMS. They can usually see this information directly when tracking Australia Parcel Post packages via a tracking number or by following the link provided in an email that is sent once it ships.

The main problem, however, might be when you have not received any notice about your shipment being shipped yet and there are no updates on its status for several days.

Australia Post Airmail

Australia Post Airmail is a service of Australia Post that delivers small parcels and letters internationally. 

Australia Registered Post

Australia Registered Post is one of the most popular services provided by Australia Post. It has several benefits that make it an excellent choice among others available in the market, such as fast and secure delivery. Moreover, customers can track their item at any time during its journey to ensure they know exactly where it is or if there are any changes made along the way.

Australia Post International

Australia Post International is the leading provider of global postal and parcel services. It provides international express mail, courier, freight forwarding, and other related services which are used by many companies across the world. Since its establishment in 1809 Australia Post has managed to grow into one of the largest transport providers throughout the Asia-Pacific region with a wide network covering more than 60 countries worldwide.

The company offers several shipping options including Express Mail Service (EMS), Priority Direct Distribute Delivery (DDD) service for smaller parcels, parcel GlobalMail service that is ideal for sending larger packages or pallets containing fragile items as well as Air Freight Parcels & Logistics Solutions among others. The latter includes supply chain management solutions such as warehousing/distribution, order management, transportation, and reverse logistics.

Australia Post International offers a customizable solution for each client regardless of the shipment size or destination country. It is an excellent choice not only because it guarantees security but also due to its fast delivery time which enables customers to meet their deadlines without compromising with quality as well as competitive rates that are available across all international destinations including China which has recently become one of the top choices among many Australian businesses looking forward to expanding into Asia Pacific region. 

When tracking my item, what does 'possible delay' mean?

If the tracking information for your item shows a possible delay, this means that delivery is expected to be at least two days late.

It's important not to panic if you see such an update in front of "Delivered" status - it does not necessarily mean that there was no package delivered at all. Sometimes delays happen due to weather conditions or other external factors and they are usually resolved pretty quickly. 

When tracking parcel, what does ‘processing’ mean?

When you track your package, it can be really frustrating when the Australia Post website is not giving any status updates. Sometimes a package will show as ‘processing’, and no information about where or how far away from its destination it is. This does not indicate that the item has been lost or misplaced in transit - instead processing means that either:

  • Your post office (or other postal hub) staff are sorting out which internal mail stream they should go into before being sent on to their final location; 
  • Automatic scanning equipment hasn't picked up the tracking code yet after having been scanned at some stage during transit through different sets of hands. Knowing whether this may have happened depends on knowing exactly what time each scan was recorded.

When tracking my item, what does 'product not trackable' or ‘item can’t be tracked’ mean?

When tracking an item and the service says ‘Product not trackable’ or ‘Item can't be tracked,’ this means that it is either a product in which the tracking option is not available to track properly, or there was some sort of error with your shipment information. To remedy these errors, you will need to contact Australia Post directly via phone or email. Please provide them with the tracking number so they may attempt to fix any issues. 

When tracking my item, what does 'in transit' mean?

In transit means that your package is currently being processed by the shipping company. This can be an expected or unexpected delay due to weather, customs, and other factors. 

When tracking my item, what does ‘processing’ mean?

When you track your item and see the status as ‘processing’, it means that Australia Post is still giving our full attention to processing your shipment. As soon as your shipment will complete this task, updated tracking information will be available for you.

About Australia Post

Australia Post is the primary postal service in Australia and an Australian icon. The company started as a result of British mail making its way to Sydney Harbour back in 1809, with post office services continuing for almost 200 years afterward. It became known as Australia Post during the 1980s when it was rebranded by then-Prime Minister Bob Hawke, despite there being other organizations that were also able to provide such services up until that point (such as Parcel Post). Today’s role of managing parcels has been introduced into their portfolio since 2001 following deregulation within the market, allowing them to take on more tasks than just ‘snail mail’.

Australia Mail - Parcel tracking statuses

Arrived at postal carrier\'s facility in Canada
Awaiting collection at IT-, ITALY
In transit to next facility in WARABROOK NSW
Arrived at postal carrier\'s facility in Poland
In transit to next facility in HOBART TAS
Item arrived in destination country bag scanned by local Post
Landed in Gabon
Shipment confirmation
In transit to next facility in MELBOURNE SOUTH EAST VIC
In transit to next facility in SALISBURY SOUTH SA
In transit to next facility in BRISBANE AIRPORT QLD
Landed in Greece
In transit to next facility in SEYMOUR VIC
Awaiting collection at AMSTERDAM (NL)
Item has arrived in Canada and will be presented for review
In transit to next facility in WAGGA WAGGA NSW
Cleared by Customs
In transit to next facility in HORSLEY PARK NSW
Awaiting collection at MOUNT ELIZA POST SHOP
Item despatched to Transshipment hub
Item arrived
In transit to next facility in DANDENONG SOUTH VIC
Awaiting collection at WONGAN HILLS LPO
Departed Facility in SHENZHEN
Awaiting collection at SEVEN HILLS POST SHOP
Received by line-haul
Awaiting collection at COOLALINGA LPO
Awaiting collection at ID-11000, INDONESIA
In transit to next facility in WOLLONGONG NSW
Uplifted from Transshipment Hub
Handed over to the carrier for transportation
Landed in Turkey
Arrived at facility
Awaiting Collection at Mentone East LPO
Awaiting collection at Melbourne law courts post shop
In transit to next facility in MULGRAVE VIC
In transit to next facility in CLONTARF QLD
In transit to next facility in OAKLEIGH SOUTH VIC
In transit to next facility in SEVEN HILLS NSW
Attempted Delivery
Arrived at facility in destination country
Attempted delivery - Receiver not known at address
In transit to next facility in SUNBURY VIC
Arrived at postal carrier\'s facility in Greece
Carded - awaiting collection
Delivered to community mailbox, parcel locker or apt./condo mailbox
In transit to next facility in BOTANY NSW
Arrived at Facility
In transit to next facility in STANTHORPE QLD
Landed in Belgium
Awaiting collection at COLOMBO PCL, SRI LANKA
Awaiting collection at PARRAMATTA CBD POST OFFICE
Item scanned in transit
Departed from AIRPORT of Origin
Import stopped by Customs (Inbound)
Landed in Albania
Received by customs for clearance
In transit to next facility in PAKENHAM VIC
Awaiting collection at NLAMSA
Landed in Germany
Item processed
In transit to next facility
Awaiting collection at BRIGHTON DC
Sent to Guangzhou, Guangdong international sorting center
In transit to next facility in KELSO NSW
Picked Up from Sender
Awaiting Collection at New Farm Post Shop
Item in transit
In transit to next facility in MOUNT WAVERLEY VIC
Accepted at post office
Arrived at Post Office
Landed in New Caledonia
Arrived at USPS Regional Destination Facility
Delivered - Left in a safe place
Sent to Shanghai international sorting center
Outbound in sorting center
Landed in China
Attempted delivery - Incorrect address on item
International item mailed in originating country
Airline departed from original country
International arrival - awaiting clearance
Arrived at Sort Facility SHENZHEN
Customer enquiry lodged
On board with driver
Shipping information received by Australia Post
International item has left originating country and is en route to Canada
Awaiting collection at INDONESIA
In transit to next facility in MELBOURNE VIC
In transit to next facility in DARWIN NT
In transit to next facility in CHULLORA NSW
Arrived at postal carrier\'s facility in Lebanon
Processed through facility
In transit to next facility in CRANBOURNE VIC
Shipping information approved by Australia Post
Awaiting collection at ST ALBANS DELIVERY CENTRE
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